Discover Bank Phone Numbers and Emails

Toll-Free Number:

  • (800) 347-2683
    English/Español
Send Message

Customer Service:

  • (800) 767-7344
    Discover Student Deposits Program
  • (800) 347-7454
    For calls from a TDD/TTY device
  • (855) 361-3435
    Home Loans
  • (866) 598-7726
    Identity Verification
  • (801) 451-3737
    International
  • (844) 337-4645
    Military Servicemembers SCRA Benefits
  • (801) 451-3730
    Military Servicemembers SCRA Benefits, International
  • (800) 223-5614
    Military Servicemembers SCRA Benefits, TDD
  • (801) 902-3100
    Outside of the U.S.
  • (224) 888-7777
    Outside US
  • (866) 248-1255
    Personal Loans
  • (866) 710-3357
    Personal Loans, TTY/TDD
  • (800) 788-3368
    Student Loans
  • (801) 619-2550
    Student Loans, International
  • (800) 347-7449
    TDD

Report Fraud:

  • (877) 737-1931

Accounting/ Billing:

  • (800) 983-1245
    Account Agreement
  • (888) 204-8999
    Inactive Accounts
  • (800) 347-7000
    Open an account
  • (866) 515-5283
    Opening Bank Accounts for Trust

Legal:

  • (224) 405-5155
    Copyright Infringement Inquiries

Technical Support:

  • (800) 290-9885

Discover Bank Emails:

Legal
Copyright Infringement Inquiries
Media
Report Fraud
Suspicious Activity
Is this your business?
More phone numbers and emails Less phone numbers and emails

How To Contact Discover Bank?

Most Popular Number:

(800) 347-2683
English/Español
Total calls: 676 Issues resolved: 50 Last call: Mar 28, 2024

What Is the Customer Service Number for Discover Bank?

The customers of Discover Bank can contact Discover Bank Customer Service inside the US on the phone number +1-800-347-2683. The service is available in English and Spanish.
Customers outside the US can contact customer service by dialing Discover contact number, +1-224-888-7777, accessible in English and Spanish.
Discover Bank customer service can also be accessed via Telecommunications Device for the Deaf (TDD) at +1-800-347-7449.
If customers need to contact Discover Customer Service when traveling outside the US, they should dial (country code) +1-801-902-3100. This number also appears on the backside of the Discover Card.

How Can I Contact Discover Bank Customer Service via Chat?

A customer can activate Discover Bank customer service live chat by logging in to the official Discover Bank website and clicking on the orange button “Log in” on the upper right corner of the page. From that page, you can either register a new account or continue to use a customer’s account. If you forgot your user’s ID, there is an option to restore it.
However, if you don’t want to register an account, hit “Help and Resources” and choose “Card Help Center”, scroll down to “Message an agent” to receive live support from the Discover Bank customer service representative.

Does Discover Bank Customer Service Work 24/7?

Discover Bank Customer service is available 24/7 by phone, live chat, or messenger. Your questions will be answered in a timely and professional manner. These are the fastest and most secure ways of communicating with Discover Bank Customer support team.
If you prefer to contact Discover Bank Customer service via social media, there are several options such as Twitter, Instagram, LinkedIn and Facebook but the communication can be slow depending on the amount of issues.

PissedConsumer Club

Contact Information

Discover Bank Website:

Discover Bank Help Center:

Corporate Office Address:

Discover Bank
2500 Lake Cook Rd
Riverwoods, Illinois 60015
United States

Other Info (opening hours):

Additional Contact Number:

800-DISCOVER


Mailing Address:

P.O. Box 30943,

Salt Lake City

Utah 84130-0943


Payment Addresses:

P.O. Box 6103,

Carol Stream,

Illinois 60197-6103


P.O. Box 29013,

Phoenix,

Arizona 85038-9013


P.O. Box 70176,

Philadelphia,

Pennsylvania 19176-0176


P.O. Box 71242,

Charlotte,

North Carolina 28272-1242


Discover Gift Cards:

P.O. Box 52145,

Phoenix,

Arizona 85027-2145


Hours:

Monday - Friday: 8:00am - 11:00pm

Saturday - Sunday: 9:00am - 6:00pm


Other Locations:

United Kingdom

201 Talgarth Road,

Hammersmith,

London W6 8BJ,

England


Singapore

3 Fraser St,

Singapore 189352

More contact details

Fax:

+1-224-813-5195

Discover Bank Customer Service Reviews

1.5 / 5
Poor
Chad D Nfy
Terrible Terrible Customer Service/Advocacy

Beware of Discover's Shocking Lack of Customer Empathy
I recently had the most astonishingly terrible customer service experience with Discover, and I feel compelled to share my story to warn others about the shocking lack of empathy and assistance I encountered.
Despite being in the Executive Office of Customer Advocacy, Joseph and the Discover team openly acknowledged their ability to address a late payment issue but callously declared they were "unwilling" to do so. This response, or lack thereof, left me questioning if their role truly encompasses advocating for the consumer.
The complete disinterest in resolving my concerns reflected poorly on Discover's commitment to its customers.

It is abundantly clear that they have zero regard for their customers as individuals. This has undeniably been the worst customer service experience I have ever encountered.
I want to emphasize that I will not rest until this unfortunate experience with Discover's customer service is widely known. It is my responsibility to ensure that others are made aware of the lack of support and empathy they may encounter as Discover customers.
Discover's handling of my situation has been nothing short of a disgrace, and I implore others to reconsider choosing them for their financial needs. No customer should be subjected to such callous treatment, especially when it could have been a straightforward matter for them to do the right thing.

Beware of Discover's Shocking Lack of Customer Empathy
I recently had the most astonishingly terrible customer service experience with Discover, and I feel compelled to share my story to warn others about the shocking lack of empathy and assistance I encountered.
Despite being in the Executive Office of Customer Advocacy, Joseph and the Discover team openly acknowledged their ability to address a late payment issue but callously declared they were "unwilling" to do so. This response, or lack thereof, left me questioning if their role truly encompasses advocating for the consumer.
The complete disinterest in resolving my concerns reflected poorly on Discover's commitment to its customers. It is abundantly clear that they have zero regard for their customers as individuals. This has undeniably been the worst customer service experience I have ever encountered.
I want to emphasize that I will not rest until this unfortunate experience with Discover's customer service is widely known.

It is my responsibility to ensure that others are made aware of the lack of support and empathy they may encounter as Discover customers.
Discover's handling of my situation has been nothing short of a disgrace, and I implore others to reconsider choosing them for their financial needs. No customer should be subjected to such callous treatment, especially when it could have been a straightforward matter for them to do the right thing.

Read full review
Guest-5500139
Activar mi tarjeta para usar con Google pay
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

El banco tiene muchos buenos beneficios para mí, lo que si estoy muy molesto es con el servicio al cliente y más aún siendo un banco tan grande no pueda comunicarme en español.
Aún no resuelvo mi problema.

Read full review
Hyeran J Ebv
Credit card

Hello
I called to your companys customer service number many times
My card is not working
Declined
Do not honor

Read full review
Keloine R
Total Trash Company
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Too many security questions and codes, Poor to none responsive customer service, Not willing to send cards, Not willing to help, Just want customers out
Become trash place. I Called many times and no one accommodate or being responsive, not willing to help. Just too many security questions with too little to none being done.
Overall, It's just become impossible place to bank.

Read full review

How Good is Discover Bank's Customer Service?

Kyshawn Pcx
Kyshawn Pcx
Feels Satisfied | Mar 02, 2024

Experience was good & the reason I have been with Discover this long. Consistent customer service is greatly appreciated.

Read full quote
Lynlee Jjw
Lynlee Jjw
Feels Neutral | Jan 21, 2024

Overall it was an easy to get in touch with a real person and she was very knowledgeable and friendly.

Read full quote
Alayah Ofi
Alayah Ofi
Feels Disappointed | Sep 22, 2023

Non exsistent the past few days. Yesterday I tried 4 times and was put on hold for over 20 minutes each time. I gave up. Today it was a little better

Read full quote
Kayleen Xrp
Kayleen Xrp
Feels Satisfied | Jul 18, 2023

I thought they were very pleasant and resolved the issue very fast!!!

Read full quote
Korry Aqz
Korry Aqz
Feels Satisfied | Jun 23, 2023

Very friendly

Read full quote
Nayelli Xwz
Nayelli Xwz
Feels Disappointed | Jun 17, 2023

I Needn't know which banks honor the discovrrcard???

Read full quote

Summary of Discover Bank Customer Service Calls

1.3K TOTAL
CALLS
05:44 AVG CALL
DURATION
21% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Discover Bank?

Payments and Charges Question:

  • “Fraud alert”
  • “Make payments Need your”
  • “Payment information”

Cards Question:

  • “Lost card”
  • “Lost credit card”
  • “Card stolen”

Account Question:

  • “Complaint in closing an account”
  • “Want to open a saving account”
  • “I'm transferring a balance and have a payment due before the transfer takes place”

Request for Information Question:

  • “Find out if I have deposits going into an account”
  • “To confirm and issue”
  • “Question about billing”

Product/ Service Question:

  • “Supposedly get approved for a loan of 6000 loan with your bank and have not received it yet”
  • “Home insurance change for mortgage”
  • “To say thanks for the credit increase and order a new card. Im not a pissed consumer!”

Shipping and Delivery Question:

  • “Tarjeta de credito”
  • “Have not received card in mail”
  • “Activar mi tarjeta discover bank on line para usar en Google pay”

Activation/ Cancellation Question:

  • “I need to cancel my card”
  • “I want to cancel my account”
  • “Massage envy alert. I have cancelled my membership with them”

Website/ Application Question:

  • “Mobile application”
  • “Try to talk to someone to fill out the application for credit card”
  • “Change my address for applications”

Return/ Replace Question:

  • “Electronic check returned”
  • “Replacement card”
  • “Returning your call”

Employment Question:

  • “Pay off my loan account”
  • “Pay off document”
  • “To pay off 2 credit cards and 2 personal loans have some extra for a central air unit installed”

Refund Question:

  • “Refund”
  • “Refunding deposit”
  • “I will applying 6000 but amount credited is 3480 ? But refund is 6000 y refund”

Staff Question:

  • “My mom Genevieve Kufta passed away and I want to end Discover service”
  • “Customer service”
  • “No customer service”

Other Question:

  • “Change pw”
  • “Cd”
  • “Address change”

About

Related Companies

Pulse Network, Diners Club International, Discover Global Network

Summary

Discover Bank or Discover Financial Services, Inc. is a company which issues Discover credit cards. And most cards with the Discover brand are issued by it. The company has been on the financial market since 1985 but not as an independent one. It used to be a part of such companies as Sears, Dean Witter, and then Morgan Stanley. In 2007 Discover Financial Services, Inc. became independent. Currently it represents the third largest credit card brand in the country. The number of Discover cardholders is around 50 million people. The company is headquartered in Riverwoods, Illinois, U.S.

Discover Bank reviews and complaints

Discover Bank is ranked 200 out of 1246 in Banks category

Area Served

USA

Payment Methods

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