The mailings made it seem like it was likely to get a low rate of 6.99% (with my very excellent credit and FICO Score near 800). I wanted a rate lower or at least similar to my recent personal loan at Markus.com which is at 8.99% without any fees. The mailing said it was simple to apply and check my rate by going to DiscoverPersonalLoans.com and entering my reservation number. I did that asking for a 15k loan and even though I was “preapproved” they still wanted lots of online info. After completing the loan application, I am next told I must call to get a rate quote, oddly not available online. I was thinking why the need to call as all I wanted to see at that point was my interest rate and if not 8.99% or less I would not proceed as I did not desire a hard inquiry taking a few points off my fico scored as it does.
So, I call and a lady tells me to firmly set a rate they need to do a hard inquiry from the credit bureau. She then asks me a series of personal questions, making me uncomfortable. She wanted to know all about me. It felt like a police interrogation. She wanted to know exactly type of home remodeling I was going to do, going into great detail about it. When I told her, it should not be necessary and I have a 18k credit limit Discover Credit Card for years and never late once which bill is paid in full monthly, she didn't care. Next, I inform her I have a Discover Money Market account with more than 15k cash, again she could care less. All she cared about was personal and invasive questions, my plans for the money and odd personal questions. Even on large mortgage loans no one ever went into such depth like this police-like interrogation for relatively small loan.
After all of that and vast amounts of time she finally tells me I am approved at an extremely high 16.99% rate. After complaining about the bait-and-switch advertising and the rate being far higher than advertised 6.99% and my 8.99% Markus Loan rate agent starts asking questions about how much a month I can afford to pay instead of discussing a better rate. That’s a common old-school tactic, car dealers use where they tell you your payment will be within your budget so the rate does not matter. That way they try to take your mind off the interest rate and feel good about payment instead. When that old tricky car dealer salesman tactic failed she puts me on hold to check the rate and offers a new lower rate of 14.99%. I say it's still far too high more than double what the mail advertisement indicated. I tell the agent I do not appreciated Discover's obvious bait-and-switch marketing etc. so cancel loan.
Since it seemed like the very high rate was somehow related to the loan purpose what with the interrogation on planned remodeling work the next day I reapply using a different email and loan purpose. Quite surprisingly 2nd application was quickly rejected falsely stating I had a charge-off in a credit report and falsely claiming my account balances were too high vs my limits on my credit report. I ordered my credit reports from the same bureaus Discover used, and as expected there was no charge-off or past due accounts and my account balances were in-fact far below national averages at only 2% of my total credit lines. In fact, Credit-Karma and credit bureaus praised me for my low debt/credit ratio.
It is alleged Discover Personal Loans agents made up all that to get revenge against me because of rejecting their incredibly high rate on original application and complaints about it. Next, I made countless calls but they refused to explain it saying falsely managers would call me back every time I called but no one ever called me back after waiting several days and calling numerous times, just one more act of incompetence and dishonesty by Discover. Several days later only as a test I reapplied a 3rd time and that time my near 800 FICO score had declined a little (likely by their recent hard inquiry) and I had no funds anymore at Discover Bank money market as I withdrew all funds in protest after 2nd application rejection and falsifications by Discover. Isn’t that ironic, what with a somewhat lower fico score, zero funds at Discover Bank and cutting-up Discover Card, I was then approved.
How weird is that. approving my 3rd application but loan was no longer needed. Discover funded it (at an extremely high rate) which I just paid off in full before the 30-days without interest special offer was over so loan cost me nothing and owe Discover nothing. It was by far my worst experience ever. A horrible place with poorly trained and unprofessional staff, dishonest fraudulent behavior and poor business model, using bait and switch tactics. As an example, on how dumb staff is they told me they never heard of website DiscoverPersonalLoans.com (which URL was on all their marketing publications) when I asked if it was their site because I was suspicious it may be a scam what with the incredibly bad experience. I closed all me Discover accounts and withdrew my 15k-plus in savings and don't plan to ever go back. You should stay away from Discover Personal Loans at all costs!
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like:
Rate and lack of reduction of interest, Deceitful practices, Strange way to validate an applicant s identity, Having to speak with an agent, Bait and switch tactics.